HarrisHoward Psychology are committed to protecting your privacy and we comply with the General Data Protection Regulation (GDPR) which applies across the European Union.
Data we collect about you
Information you give us. This is information about you that you give us by by corresponding with us by phone, e-mail or otherwise or booking to attend courses we operate via Eventbrite. The information you give us may include your name, address, date of birth, e-mail address and phone number or payment details such as credit card or bank account details.
With regard to each of your visits to our website we will automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, any login information, details entered into any form submission, browser type and version, time zone setting, browser versions, operating system and platform, device and device types.
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number. No personally identifiable information is collected.
How we use your information
We use information held about you in the following ways: Information you give to us is used for;
- Carrying out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- To notify you about changes to our service;
- To ensure that content from our site is presented in the most effective manner;
Information we collect about you, is used to;
- Administer our site and for internal operations, including, data analysis, testing, research, statistical and survey purposes;
- To improve our site to ensure that content is presented in the most effective manner;
- As part of our efforts to keep our site safe and secure;
Reasons we can collect and use your personal information
The law on data protection sets out a number of different legal grounds upon which organisations can rely to allow the collection and processing of personal data. We rely on the following as set out below
In some cases we will specifically ask for your consent to process your data e.g. by ticking a box or confirming verbally that you consent. In these cases we will always clearly explain what we will do with your data and will keep a record of your consent.
If the law requires us to, we may need to collect and process your data to comply with our legal and regulatory obligations.
Who we share your personal information with
With selected third parties including:
- Website hosts and analytics and search engine providers that assist us in the operation, improvement and optimisation of our site.
Where we store your personal data
Information will be held at our offices on password protected business software.
All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How long we will keep your information for
- We will keep your personal information while you have a contract with us or we are providing products and services to you. Thereafter, we will keep your personal information for as long as is necessary:
- To respond to any questions, complaints or claims made by you or on your behalf;
- To show that we treated you fairly;
- To keep records as required by law.
- We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information. When it is no longer necessary to retain your personal information, we will delete or anonymise it.
You have the following rights, which you can exercise free of charge:
The right to be provided with a copy of your personal information
The right to require us to correct any mistakes in your personal
To be forgotten
The right to require us to delete your personal information—in certain situations
Restriction of processing
The right to require us to restrict processing of your personal
The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or
The right to object:
Not to be subject to automated individual decision-making
The right not to be subject to a decision based solely on automated
For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please contact us.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org
Below are the third party tools we use:
Page views, source and time spent on website are part of the user website activities information we can see with this cookie. This information cannot be tracked back to any individuals as it is displayed as depersonalised numbers; this is in order to help protect your privacy whilst using our website.
Using Google Analytics we can take account of which content is popular, helping us to provide you with reading and viewing materials which you will enjoy and find useful in the future.
Should you not wish for your website visits to be recorded by Google Analytics, you are able to opt-out with the addition of a browser add-on: tools.google.com/dlpage/gaoptout/